Security & trust
Bob is built to be useful without asking owners to trust a black box.
AI front desks handle real customer conversations. That means trust has to be visible: clear permissions, review queues, data controls, and a record of what happened.
Approval before sensitive action
Bob can hold replies, bookings, exceptions, refunds, cancellations, first-time outbound messages, and low-confidence work for owner review.
Business-owned customer data
Captured leads, conversations, booking context, records, and review decisions belong to the business and can be reviewed from the dashboard.
Knowledge-bounded answers
Bob answers from approved business knowledge such as services, hours, pricing guidance, policies, tone, and workflow rules.
Activity trail
Owners can see what Bob received, decided, saved, queued for review, completed, or failed instead of trusting a black box.
Channel guardrails
Phone, email, chat, booking, and follow-up workflows can use different rules so high-risk actions are handled more carefully.
Privacy-first posture
Bob is built for business operations. We do not sell customer data, and our privacy policy explains what data is stored and why.
Practical AI guardrails
Bob should know when to act and when to ask.
The product is designed around a simple trust model: routine work can be automated, risky work can be reviewed, and every customer interaction should leave a clear record.
This is especially important for U.S. small businesses where Bob may handle pricing questions, urgent service calls, customer complaints, booking changes, and after-hours lead intake.
Security questions
Can Bob send messages without approval?
Only if the business configures that workflow to auto-handle. Sensitive, unclear, high-value, or policy-sensitive work can be held for review first.
Does Bob replace human judgment?
No. Bob is designed to handle repetitive customer operations while routing judgment calls to an owner or staff review queue.
Can I see what Bob did?
Yes. Bob is designed around visible records, activity, approvals, and work-state history so owners can inspect outcomes.
Does Bob use customer data for training?
Bob's privacy policy states that we do not sell your data or your customers' data, and we do not use it to train our own models.